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North London

New Southgate - Darwin Close

Water Supply Problems - Darwin Close, New Southgate N11 - Thursday 08 November 2018

Update: 15:55

Following the repair work, our technicians have been flushing the main, mains flushing is common practice following an interruption and ensures sediment is flushed out of the main and that the water we supply meets our strict water quality standards.

Due to the extensive nature of the repair works, this will continue throughout the weekend.

We apologise for the interruption to your supply and thank all of our customers for their patience whilst this incident has been ongoing. 

This message will be updated again when more updates from site become available. 


Update 14:00

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 1-2 hours.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be updated again after 16:00


Update 12:45

Our repair team remain on site and work to fix the damaged water main is still on going. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:45


Update 10:35

Our repair team are on site and work to fix the damaged water main is now underway. The water main has been shut down to support our team while the repair takes place causing some customers to experience no water, an update and estimated time of repair will be provided as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 12:35


 Friday 9 November 2018 - Update 07:50

Following the repair and re-charge of the main,We have had another burst at the same location on the junction of Darwin Close.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

We are very sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 09:50


Update 06:30

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after  12:00


Update 01:40

We have successfully exposed the damaged pipe and work to repair the damaged water main will commence shortly. Due to the size of the pipework and the damage caused we anticipate this will be a complex repair.

We have a contingency plan to restore the water supply to the area whilst repairs are on going and will provide an update and estimate on when this will be in place as soon as this information becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message after 07:00


23:15

Our repair team are still digging down to expose the pipe, when the main has been exposed we will assess the full extent of damage and repairs will commence.

We will update this message with further information after 01:00


Update 22:00

Our repair team have started to dig down to expose the damaged section of pipe work. We are currently investigating alternative ways to restore the water to supply to the area whilst repairs are on going.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 00:00


 

Following further investigation, we have determined the burst water main to be on Brunswick Park Road.

We have a repair team on site however due to the location of the burst, we require a road closure and are currently waiting for this to be implemented before repairs can commence safely.

If you do still have a supply, we would advise you to store some water for drinking as we may need to switch off the water to complete the repairs.

We will update this message again after 21:30


If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Darwin Close which may be affecting you.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.