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Barnet

Barnet - Various Streets

Water Supply Problem - Barnet, Southgate, New Southgate & Whetstone- EN4/N14/N11/N20 - Tuesday 6 November 2018

Friday 9 November 2018 - Update 07:30

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 11:30


Thursday 8 November Update 09:50

Our repair team have returned to site and work to fix the damaged water main is now continuing. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

All customers should currently have a water supply, however this may be a lower pressure than normal whilst the repair work continues.

We are sorry for the disruption to your supply and thank you for your patience.

An update will be provided as soon as one becomes available


Update 21:40

We have successfully returned water supplies to all of our customers by installing a valve on our network as part of the ongoing extensive repair works.

Our repair team will be returning to site tomorrow morning during daylight hours in order to continue with the repair work needed to the damaged water main along Brunswick Park Road. 

We would like to thank our customers again for their continued patience and apologise for any inconvenience caused. 

This message will be updated again after 09:00 on Thursday 8th November. 


Update 19:45

The repair team remain on site and continue to make progress on exposing the damaged section of water main. Due to the damaged water main being located in close proximity of gas mains, drainage and high voltage electricity; this is taking longer than anticipated.  

We will provide an update and estimate on when this work will be completed as soon as one becomes available.

We are sorry for any inconvenience caused and thank you for your patience.

We will update this message again after 21:45.


Update 17:40

Due to continued complications with the repair work and the water main being located within close proximity to other utilities assets; our repair team remain on site and continue to make progress on fully exposing the damaged section of water main.

During this time, our team have been delivering bottled water to the affected customers in the area, to ensure they have provisions in place whilst our repairs continue this evening. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:40


 Update 15:00

Our repair team are on site, however due to complications with the repair with it being in close proximity of other utilities and the need for additional assistance this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:00


Update 12:45

Our repair team are on site and have now isolated the main in order for our team to continue repair works to fix the damaged water main, which is now underway.

We are aware customers supply may be interrupted during this time whilst repairs are carried out. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

***(For a list of affected streets Click Here)***

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:45


Update 10:40

We can confirm water is slowly restoring and pressure is building back up in the water main, however this may be at a lower pressure than normal until we are able to proceed with the repairs in the safest way possible. 

We are sorry for the inconvenience caused.

This message will be updated after 12:40


Update 08:30

Out technician has assessed site and due to health and safety concerns and the other utility services within the excavation the repair is proving difficult. The repairs have not yet been completed due to the close proximity of gas mains, drainage and high voltage electricity running close to our water main.

A decision to put the water main back into restoration temporarily has been made albeit this may be at a lower pressure than normal until we have confirmation that it is safe to proceed and our work can continue.

We are very sorry for the inconvenience caused by this disruption to your water supply and would like to thank all of our customers for their patience whilst this is ongoing.

We will update this message again after 10:30


Update 06:30

Our repair team are on site, however due to complications and a potential safety risk with a gas main running closely beside our water main the repair is taking longer than anticipated, we are taking the necessary precautions before our work can continue. Once we have confirmation that it is safe to proceed a further update will be provided. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 08:30


Update 03:55

Our repair team remain on site and are currently excavating a further section of the damaged water main.

The damaged water main has been partially exposed, however we need to uncover more of the water main so we can begin with the repair work.

We are very sorry for the inconvenience caused by this disruption to your water supply and would like to thank all of our customers for their patience whilst this is ongoing.

We will update this message again after 05:55


Wednesday 7 November - Update 01:25 

Our repair team have now partially exposed the damaged water main and continue to excavate the area.

Once we have fully exposed the damaged water main, we can then start with the repair work needed.

We will provide an update on when this work should be conmpleted as soon as one becomes available.

We thank customers for their continued patience and apologise for any inconvenience caused.

We will update this message after 03:25


Update: 23:30 

The repair team remain on site and continue to excavate the area in order to expose the damaged water main. Due to complications we have experienced, we have had to shut down the water main which may be affecting your water supply. 

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the inconvenience caused and aim to restore your supply as soon as possible.

We will update this message after 01:40am. 


Update: 21:55

The repair team remain on site and continue to excavate to expose the damaged water main.

All customers should currently have a water supply, however this may be a lower pressure than normal whilst the repair work continues.

We would like thank our customers for their continued patience and apologise for any inconvenience caused.

We will update this message again at 23:55


Update: 20:00

Traffic Management has now arrived on site along Brunswick Park Road and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:00


Update 17:55

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:55


Update 16:00

Our repair team are on site, however due to complications with the repair and a potential safety risk, we have requested the urgent attendance of Traffic Management before our work can continue. Once we have confirmation that it is safe to proceed a further update will be provided.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 18:00


Tuesday 6 November Update 14:00

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Brunswick Park Road which may be affecting you.

*****(For a full list of affected streets Click Here)*****

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 16:00


If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 13:35 and will be updated after 15:35