Serving parts of North West London and the Home Counties.

Customer alerts



Greenford - Station Approach

Water Supply Problem - Greenford - UB6 - Saturday 6 October 2018 - Friday 12 October 2018

Repair complete

Friday 12 October 2018 - Update 12:20

We can confirm that the Fire Service have confirmed that their work is complete, our technician has attended and reopened the valves that were previously closed in order to assist with works.

Full restoration of your water supply is expected within the next 1 hour as our network continues to recover.  

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 16:20 - Friday 12 October 2018

Saturday 06 October 2018 -Update 15:00

Due to the extent of the fire the emergency services have advised that they will remain on site for a further 2 days and will continue to draw water from our network.

During this time a rezone has been put in place to provide further supply to this area, we anticipate that all of our customers should have a water supply albeit at a lower pressure during this time.

We would like to thank our customers for their patience, a further update will be provided once we have had confirmation from the fire service that our assistance is no longer required.

Saturday 06 October 2018- Update 14:30

The fire service still continue to manage the fire and will remain on site until this has been resolved.

Due to the volume of water that is being used in the network, our technician has been out to open some valves that should see customer's water restore albeit at a lower pressure than normal.

An update will be provided as soon as one becomes available.

Saturday 06 October 2018- Update 10:45

The fire service remain on site and continue to manage the fire, due to the scale of the fire and the use of our hydrants this is causing a strain on the network in the surrounding area

We currently have a technician carrying out pressure readings in the most impacted areas affected. Customers may experience low pressure or no water until the fire is resolved

An update will be provided as soon as one becomes available.

If you are in the above area and are experiencing problems with your water supply, we currently have a large fire in the area, the emergency services have requested our assistance with providing water in their attempts to tackle the blaze.

Consequentially, this strain on our network has lead to customers experiencing low pressures and no waters within the area, this will continue until the fire has been resolved.

(For a list of affected streets Click Here)

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 08:45 and will be updated after 10:45