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Essex

Harlow - Various Streets

Water Supply Problem - Harlow CM17 - Thursday 12th July 2018

Update 22:15

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 on Friday 13th July 2018 


 Update 19:45

Our repair team remain on site to proceed with the repairs to the burst water main. However due to complications and the need for the damaged section of water main to be cut out and replaced, some of our customers within the CM17 postcode will experience no water during this period.

For a list of streets affected please click here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We anticipate the water supply to be restored within the next 2-3 hours as we complete the final stages of the repair, providing no further complications.

We will update this message again after 21:45.


Update 16:30

Our repair team are on site, however with other utilities in close proximity to the excavation, these are causing delays for the repairs. Once we have confirmation that we are able to proceed a further update will be provided.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 18:30


Update 14:15

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 16:15


 Update 11:45

Our repair team remain on site doing excavation work to expose the damaged section of water main so repair works can take place. 

All customers will have a water supply while this ongoing, however this may be at a lower pressure until the repair is completed.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We apologise for the inconvenience caused by this incident today and thank our customers for their continued patience

We will update this message again after 13:45


Update 09:45

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We have isolated the damaged section of water main, due to this our customers should see their water supplies restore, this may be at a lower pressure than normal until the repair is fully completed.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 11:45


Update 07:35

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 09:30


If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Parsloe Road which may be affecting you. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 06:10 and will be updated after 08:10