Serving parts of North West London and the Home Counties.

Customer alerts



Dunmow - Various

Water Supply Problems- Dunmow CM6 - 13/06/2018

Update 16:45

The power has now been restored to the booster, we anticipate full restoration of your water supply within the next 1 hour

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 20:00

Update 14:05

Our technician is remaining on site as they have established the cause of the booster failure is due to a power cut.

UK Power Network are aware and investigating this.

We thank you for your patience and we will update this message as soon as one becomes available.

We are sorry for the inconvenience this has caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 16:05

If you are in the above area and are experiencing problems with your water supply, we currently have a problem with one of our boosters, which may be affecting you.

For a list of affected streets (Click Here)

Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 12.05 and will be updated after 14.05