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Stevenage - Various Streets

Water Supply Issue - Stevenage - SG1 - 17th May 2018

Update 20.55

We have successfully completed repair works on Inns Close, we anticipate full restoration of your water supply within 1 hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area, we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 08:00am Friday 18th May 2018

Update 20:10

Our repair team remain on site and work to fix the damaged water main is now underway, However due to complications we have had to shut alternative values in order to continue with repair. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

For a list of affected streets Click Here

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:10

If you are in the above area and are experiencing problems with your water supply, we currently have works on Inns Close which may be affecting you. Due to complications with works, our repair team have had to carry out an emergency shut. We anticapate the work should take approximately 1-2 hours.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 19:05 and will be updated after 21:05