Serving parts of North West London and the Home Counties.

Customer alerts



Toot Hill - Barn Mead

Water Supply Problem - Toot Hill - CM5 - Monday 16 April 2018

Update 21:30

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Tuesday 17 April

Update 20:00

Our repairs are underway and additional fittings are now being secured to the pipework. The team will continue to work on this complicated repair until all customers have water restored.

We are sorry for the inconvenience this has caused customers, and will provide further updates as soon as they become available

This message will be updated further after 22:00

Update 18:00

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We have been able to restore water to the majority of affected properties whilst this repair takes place, however there will be properties on Barn Mead which will remain without supply until the repair is fully completed.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 20:00

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Barn Mead which may be affecting you.

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 15:00 and will be updated after 17:00