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Hertfordshire

Croxley Green - Sarratt Road

Water Supply Problem - Croxley Green - WD3 - Friday 9th March 2018

Friday 9th March 2018 Update 15:20

The reinstatement has now been completed and the road closure has been lifted.

We are sorry for any disruption that this may have caused while our repair works have taken place and once again we thank you for your continued patience.

This message will be removed at 19:00 on Friday 9th March 2018 


Thursday 8th March 2018 Update 10:30

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 1 hour.

The road closure still remains in place until the reinstatement has been completed.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

We will provide an update as soon as one becomes available.


Thursday 8th March 2018 Update 09:00

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 11:00


Thursday 8th March 2018 Update 07:20

Our repair team are on site and have excavated, the team have located the burst and part of the main needs cutting out, however due to complications with the repair and the requirement for additional fittings this is taking longer than anticipated. 

While the work is taking place the road will now remain closed. We will provide further updates of when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and once again thank you for your patience.

We will update this message again after 09:20