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Barnet

Barnet - Various Streets

Water Supply Problems- Barnet and Southgate EN4, EN5 & N14 - Tuesday 6th March 2018

Tuesday 6th March 2018 - Update 13:47 

Water pressure is building up across our network and all customers now have a water supply, though it may be at a lower pressure than normal during peak demand periods in the morning and evening. 

Our teams are continuing to fix leak and bursts as quickly as possible although there may be the odd interruption to supplies at a local level during repairs.

We are very sorry to all those who have experienced an iterruption to their supply over the past few days and we would like to thank them for their patience. 

If you spot a leak in your area, please report it to us at www.affinitywater.co.uk/leakspotters 


Tuesday 6th March 2018 - Update 08:27

Our technicians continued to work throughout the night making adjustments to our network. 

We are sorry for any drop in water pressure or loss of supply that some customers may have experienced during last night’s peak demand period. We would like to thank all our customers for reducing their water use, which has really helped!

Water pressures have been increasing in all areas of our network, which should reduce the likelihood of reductions in water pressure during peak demand periods in the morning and evening.We are putting as much extra water as we can into our network and our teams are continuing to fix leaks and bursts as quickly as possible. 

We are very sorry to all those who have experienced an interruption to their supply over the past few days due to the recent freeze and rapid thaw, which lead to exceptionally high levels of water demand due to multiple bursts on our network and an increase in leaks in and on customer properties. 
 


Monday 5th March 2018 - Update 17:20 

Water pressure is building up across the Barnet area and all customers should now have a water supply, though it may be at a lower pressure than normal.

We are asking our customers to use as little water as possible while we get things back to normal and re-build our reservoir levels – particularly this evening.

Please do not use water for anything that isn't essential. Taking short showers, avoiding baths, reducing use of taps and only running washing machines and dish washers with a full load will really help.


Monday 5th March 2018 - Update 16:55 

We have been working to set up a site for collection of bottled water, should customers need it. 

This is available from 4pm today at The Chicken Shed Theatre Car Park, 290 Chase Side, London, N14 4PE until 10pm, subject to sufficient supplies.

Please keep an eye on this website for any further updates about this collection point.


Monday 5th March 2018

We're continuing to work as quickly as possible to improve this situation.

We have increased the amount of leakage technicians in the communities we serve identifying, prioritising and fixing leaks, working both day and night.

In certain areas so far, our technicians have found over 20 bursts water mains and have managed to fix 19 of them by 1pm. We continue to work to identify any further leaks.

Our water treatment plants are working at full capacity and we are trying to get as much water in to our network as possible.

We continue to move water around our network to support areas where there is low pressure.

We really are sorry to those who have experienced or continue to have issues with their water supply.

We continue to ask customers who have water to use as little as possible while we get things back to normal. Please do not use water for anything that is not essential. Where possible, take short showers rather than baths, do not leave taps running unnecessarily and only run washing machines and dish washers when you have a full load.

This will make a real difference.


Monday 5th March - Update 11:00

Our teams continue to locate and repair leaks across the network, and we are working hard with commercial retailers to identify leaks on commercial customers private pipework. The teams have pinpointed an additional pocket of trapped air on our large 15" water main in the Meadway area of East Barnet.

One of our specialist teams are being diverted to this area now, and will be working to remove this air pocket which should aid in building the water pressure up across the Barnet area.

The team worked throughout the night operating valves in order to open up further avenues for us to divert water, we hope to utilise this today to help restore water pressure to the affected customers in Barnet 

Further updates after 14:00


Monday 5th March - Update 07:20

Our teams have been working throughout the night, continuing to locate and repair bursts along our network. We are putting as much extra water as we can into our local networks and fixing leaks and bursts as quickly as possible.

We believe many businesses may have internal leaks that have been undetected over the weekend since the thaw so we would also ask all our customers to check their own pipes for bursts and call a plumber if necessary. Outside taps are especially vulnerable to freezing temperatures and bursts may not be obvious.

Water companies across the country have experienced exceptionally high levels of demand for water due to multiple bursts on networks and an increase in leaks in and on customers properties. Affinity Water is no different.

We are aware that some customers continue to experience low water pressure and some of our Barnet customers have reported a full loss of water supply.

Not all areas are affected equally, but some customers are currently without water or have low pressure. We are working as quickly as we can to resolve these.

We really are sorry those who have experienced or continue to have issues with their water supply.

We continue to ask customers who have water to use as little as possible while we get things back to normal. Please do not use water for anything that isn't essential. Where possible, take short showers rather than baths, do not leave taps running unnecessarily and only run washing machines and dish washers when you have a full load. This will make a real difference.


Sunday 4th March - Update 21.58

We are aware that some customers are experiencing low water pressure and some of our Barnet customers have reported a loss of water supply.

Our teams are aware of this and will be working throughout the night, continuing to locate and repair bursts along our network.

Like many other water providers across London and the South East of England, we are experiencing high levels of water demand across our network due to multiple bursts and leaks in and on customer properties. 

We understand that this is frustrating for customers and we have mobilised every available technician to assist in the location and repair of bursts in and around Barnet. We have also sent staff into the Cockfosters area to assist in delivering bottled water to our most vulnerable customers.

Emergency water supply contractors are also reporting longer than normal delays due to the large orders being placed by other water companies around the country.

We are working really hard to put as much water as possible into the Barnet pipe lines to help restore further supplies as much as possible.

We are very sorry for the disruption this incident has caused, and please rest assured we are doing everything within our power to increase the water coming into the EN4, EN5 and N14 post codes.

We will update this message after 07:00 Monday 5th March 2018

 


 

 Sunday 4th March- Update 17:20

Due to the extremely quick thaw seen in the last 2 days, we are experiencing multiple bursts on our network as well as an increase in bursts in and on customer properties.

Our teams are continuing to find and fix leaks and rezoning our network where possible to maintain supplies. However, some customers may still be experiencing no water or low pressure.

Many thanks to our customers who have reported leaks in their area, this has been a great help to our teams on the ground and will help us fix bursts and restore supplies.  If you have spotted a leak in your area, please report it to us at www.affinitywater.co.uk/leakspotters

When your supply is restored, you may notice some slight discolouration or cloudiness to the water. If you experience this, simply run your kitchen cold water tap until the water clears.

For more information please visit www.affinitywater.co.uk/how-to-discoloured-aerated.aspx

We are sorry for the disruption to customers’ supplies and we would like to thank our customers for their patience.

This message will be updated at 19:30


Sunday 4th March - Update 14:05

We are sorry for any inconvenience caused by interruptions to your water supply.

Due to the extreme weather of the past few days, we are experiencing multiple bursts on our network.

We have also had many reports from customers of bursts with their internal plumbing in their properties. This has led to added pressure on our storage reservoirs in the area. Rest assured, we have mobilised multiple teams of technicians to the affected areas to identify and fix leaks on our network.

We have adjusted our network to maintain supplies where possible, although this may be at lower pressures than normal and some customers may still have no water. When your supply is restored, you may notice some slight discolouration or cloudiness to the water. If you experience this, simply run your kitchen cold water tap until the water clears.

For more information please visit www.affinitywater.co.uk/how-to-discoloured-aerated.aspx

If you have spotted a leak in your area, please report is to us at www.affinitywater.co.uk/leakspotters and we’ll make sure to put it right.

We are sorry for the disruption to customers’ supplies and we would like to thank our customers for their patience.

This will be updated after 16:00


Sunday 4th March 2018 - Update 10:20

Pressure has slowly been increasing and we are in the process of further rezoning to speed this up. However, pressure will continue to be lower than normal until repairs are completed. Our teams continue to investigate for leakage across the network to ensure that no areas have been missed.

We would like to thank our customers for their continued patience through this difficult weather, we are sorry for any inconvenience this has caused.

This message will be updated after 13:00


Sunday 4th March 2018 - Update 01:30

Pressure is steadily restoring to the surrounding areas and customers should begin to see water restoring to their properties. Please be aware, this may be at lower than normal water pressure until further repairs are carried out tomorrow morning during daylight hours. The teams will be carrying out repairs on the leaking water main, as well as further investigation work along the network to double check anything that could have been missed during the night time checks taken place today.

We would like to thank all of our customers affected by this incident for their continued patience, and we are sorry for any inconvenience this has caused.

This message will be updated after 10:00 tomorrow morning. 


Saturday 3th March 2018 - Update 23:45

Our team have identified two issues along the network. We have located a burst along one of the smaller water mains feeding into the affected area, and have also removed a pocket of trapped air. This has started to restore water to some areas affected by this incident and we have confirmed water is now showing at washout points along the network that had no water supply a few hours ago.

Although this has resolved the problem for some properties, there is further work needed to repair the leak on the pipework and the team will continue to clear any further trapped air on the network.

We are sorry for the inconvenience caused and will continue to provide updates until all customers have drinking water restored. 


Saturday 3rd March - Update 21:30

Our teams continue to check all surrounding pipework and valves, we are yet to locate any large bursts however we have zeroed in on a point of interest. We believe there is possibly a large pocket of trapped air causing a blockage in one of the large water mains. A team have been diverted to do further checks on this, and we will update customers as soon as the team have completed the investigation.

We appreciate the continued patience of customers in this area, and we are sorry for the disruption this has caused.


Saturday 3rd March - Update 19:45

Our team continue to investigate the cause of this evenings supply interruptions. We  have diverted all available technicians to the affected post codes in order to locate any possible burst water mains. We have a specialist team walking the full length of our large 15" water main that supplies customers in the EN4 , EN5 and N14 post codes, and we are opening and checking every valve along our network in the process.

We are sorry for the disruption this has caused customers, and will continue to update customers throughout the night.


Saturday 3rd March 2018

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 16:40  and will be updated after 18:40