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Hertfordshire

Potters Bar - Crossoaks Lane

Water Supply Problems - Potters Bar, EN6 - 5th - 9th February 2018

Wednesday 14th February 2018 (Update 17:00)

Our technician has been closely monitoring the pressure which would have increased by closing the bypass main, customers should now see an improvement to their water supplies, albeit this still may be at a lower pressure than normal.

Further update will be provided once all remedial works to the boosters have been completed.


Tuesday 13th February 2018 (Update 17:00)

Repairs are still ongoing, however we have now closed the bypass main in order to assist with improving supplies to customers in the area, albeit may still be at a lower pressure than normal until the pumps have been replaced.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 08:00 Wednesday 14th February 2018


Monday 12th February 2018 (Update 19:40)

We are still awaiting delivery of our second pump and we anticipate our customers pressure should be better due to the busy weekend peak passing. However we are also looking at closing a bypass main which will improve pressure in the surrounding area and assist with improving supplies for customers until our pump arrives.

We will provide an update and estimate on when the water supply will fully restore in the area.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 08:00 Tuesday 13th February 2018


Friday 9 February 2018 (Update 15:15 )

Due to complications with the installation of our new pump at the local production site, customers will continue to be supplied over the weekend by our water diversion that is currently in place. We have been monitoring the pressure and although the water pressure in the surrounding area is higher than it was yesterday, some customers may still experience lower pressures during peak usage times.

We apologise for the inconvenience this has caused customers, and our team will continue to work on increasing customers water pressure throughout the weekend and into the beginning of next week.

This message will be updated further after 08:00 Monday 12th February


Update 12:20

Following our repair to the burst main poor pressure is still expected until we install a new pump into the production site in the area. In the meantime we have put a bypass in place from another area.

We anticipate that our customers water supply should be fully restored by Friday 9th February 2018.

We are sorry for the inconvenience caused and would like to thank our customers for their patience at this time

We will update this message on Friday 9th February 2018


Update 11:20

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 15:20


Following the repair and re-charge of the main, we have had a secondary burst at the same location.

Our technician has been dispatched and we will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are very sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 10:10


Update 18:35

We have successfully repaired the booster and anticipate full restoration of your water supply within the next 1-2 hours.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 08:00 Tuesday 6th February 2018.

 


 

Update 16:05

Our repair team are on site, However due to complications with the Booster pumps this is taking longer than anticipated.

We will provide an update and estimate on when this should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 18:05


Update 13:15

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 15:15


Update 11:15

Our repair team are on site, however due to complications with the repair and a potential safety risk, we have requested the urgent attendance of  traffic management before our work can continue. Once we have confirmation that it is safe to proceed a further update will be provided.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 13:15


 If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Crossoaks Lane which may be affecting you.

Our repair team are on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 4 hours.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 08:28 and will be updated after 10:28