Serving parts of North West London and the Home Counties.

In this section

Update me on a reported alert Update me on a reported alert

Please note SMS updates will not be sent outside of our operating hours.

Mobile Number:


Reported Alert:




Please enter your customer number:


or your full address:

Customer alerts

 

Hertfordshire

Borehamwood - Rowley Lane

Traffic Disruption - (A1) Borehamwood, WD6 - Tuesday 6th - 9th February 2018

Tuesday 20th February 2018

Update 18:30

Our teams remain on site and work is well underway. We have successfully tunnelled a trench from Rowley lane to the A1 connection point and will begin the laying of our new 560mm wide pipework. During this time we will also be replacing two connection points, one at either end of the 100metres of pipework that is being laid. We have deployed a pipe welding robot to speed up the process of laying this pipework and additional fittings are en-route to the location to ensure we are prepared for any further complications. 

We appreciate this complex repair is causing traffic delays, and we would like to thank all of our customers for their continued patience.

*Photos from the site below*

 

This message will be updated further Wednesday 21st February.

 


 

Monday 19th February 2018

Update 16:45

Our teams are continuing to work to excavate and prepare the site to lay over 100 metres of new mains pipes following the bursts along Rowley Lane, just off the A1 in Borehamwood.

The new mains will improve the resilience of the water network in the area and minimalise unplanned interruptions in the future. 

We plan to install the new mains on Thursday and begin our testing process soon after. This process can take up to five days as we must ensure the new pipe meets our high water quality standards before we can put it into service.

After the testing process is complete, we will then work on restoring the area and reopening the slip road. Due to the extensive excavation required to lay the new main, restoration may take some time and we hope to complete this by 05/03/2018. 

We realise that this work is causing delays for commuters and we are very sorry for the distrubtion that this has caused. Rest assured, we are working hard to complete the installation of the new mains as quickly and safely as possible and we would like to thank our customers for their patience during this time.

Photos of the new pipework below


Friday 16th February 2018

Update 09:15

 

We are sorry for any inconvenience caused by the recent major bursts on one of our large diameter water mains on Rowley Lane, just off the A1 in Borehamwood.

Our teams worked hard to excavate the water main, which was much deeper than usual at over seven meters below ground. This required an extensive excavation which added to the complexity of the repairs.

On further investigation, our technicians have found the water main to be in worse condition than expected. As a result we have taken the decision to completely replace a large section of the water main in this area. This will improve the resilience of the water network in this area and minimise unplanned interruptions in the future.

We realise that this work is causing delays for commuters and we are very sorry for the disruption that has been caused to date. As we are now replacing the water main, we will now need to extend the road closure on the slip road to the A1 until this is complete to ensure the safety of our technicians and commuters.

Rest assured, we are working closely with the local authorities to keep disruption to a minimum and working hard to complete the repairs as quickly and safely as possible.

We would like to thank our customers and commuters for their patience during this time.

This message will be updated as soon as an update becomes available.

 


 

Wednesday 14th February 2018

Update 13:30

 

Following the repair and re-charge of the water main on Rowley Lane, we have experienced another burst further down the pipe work in a grass verge closer to the A1.

Our repair team are on site and have managed to isolate the main which has since stopped the flooding onto the lanes on the A1.  As a result of this follow on burst we will be required to excavate further along the pipework.

During this work the slip road will have to remain closed to ensure the safety of commuters and our technicians working there.

We're very sorry for the disruption that this has caused and we will update customers with a realistic timescale for Rowley Lane slip road to be re-opened as soon as possible.

We would recommend that road users plan an alternative route on their journeys if possible, as there is likely to be continued congestion along this part of the A1.

We would like to thank our customers and the commuters for their patience whilst these repair are carried out.


 

Tuesday 13th February 2018

Update 16:45

 

We are sorry for any inconvenience caused by a burst along Rowley Lane, which has led to a road closure on the slip road off the A1 exit for Borehamwood. 

Our technicians have successfully charged the water main back up, however due to the impact of this incident we will be flushing the main a substantial amount over night in preparation for samples to be taken tomorrow.

As the burst has caused a large amount of damage to the road surface and a nearby drain network which will require repair by a 3rd party.

We are aiming to complete the repairs, restore the road surface and have the slip road re-opened by the end of this week.

During this time, the slip road will remain closed to ensure the safety of commuters and our technicians working on this complicated repair.

This is likely to cause traffic delays in the area and we would request commuters to find an alternative route during this time.

We would like to thank our customers and commuters for their patience whilst these repairs are carried out.

 


 

Monday 12th February 2018

Update 15:30

 

We are sorry for any inconvenience caused by a burst along Rowley Lane, which has led to a road closure on the slip road off the A1 exit for Borehamwood. 

Our technicians have now fully excavated the damage area of the main. We have obtained replacement sections to begin carrying out repairs on this main, however we are still awaiting additional sections of the main. 

With this in mind, we are still anticipating that works will likely be completed later this week. We will provide a further update tomorrow.

During this time, the slip road will remain closed to ensure the saftey of commuters and our technicians working on this complicated repair.

This is likely to cause traffic delays in the area and we would request that commuters find an alternative route during this time.

We would like to thank our customers and commuters for their patiences whilst these repairs are carried out.


 

Friday 9 February 2018

Update 14:00

 

We are sorry for any inconvenience caused by a burst along Rowley Lane, which has led to a road closure on the slip road off the A1 exit for Borehamwood.

Our technicians are working hard to fully excavate the area so that repairs can begin. However, the pipework is over 6 meters deep and the burst is located on a 6 meter long section of the main.

A wide section of this area needs to be excavated so we can fully expose the pipework. Due to its extreme depth, we estimate that we will not be able to fully expose the damaged main until Sunday evening.

The burst also caused a large amount of damage to the road surface and a nearby drain network which will require repair by a 3rd party.

We are aiming to complete the repairs, restore the road surface and have the slip road re-opened by the end of next week.

During this time, the slip road will remain closed to ensure the safety of commuters and our technicians working on this complicated repair.

This is likely to cause traffic delays in the area and we would request commuters to find an alternative route during this time.

We would like to thank our customers and commuters for their patience whilst these repairs are carried out.

Photos taken from site below.

 


 

Thursday 8 February 2018

Update 16:20

 

All customers should have a fully restored water supply.

Repairs are continuing to the burst water main along Rowley Lane, which has led to a road closure on the slip road off the A1 exit for Borehamwood. This is a complex repair as the pipework is over 6 metres deep underground and excavations are still in progress to fully expose the main.

The road closures are in place to ensure the safety of our technicians and commuters in the area and we would like to thank our customers and motorists for their patience whilst these repairs are carried out. These are likely to continue over the new few days into the weekend.

We apologise for the inconvenience and will provide an update as soon as one becomes available.

The pictures below were taken from the repair site:


 

Wednesday 7th February

Update 12:00

 

Although all customers have now seen full restoration of their water supplies,where it has been necessary to excavate the area there remains a significant impact to road users passing through the area. Our team will continue repairs on the damage pipework, and we would strongly advise road users to plan an alternitive route where possible.

There is a road closure in place along the sliplane exit for Borehamwood which will impact traffic levels along the A1 heavily.

We will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road is safe for all vehicle traffic. This will mean that we have to maintain the site and any necessary traffic management until this works are complete.

*Photos Below*

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

 


 

Update 13:00

 

We have successfully diverted water to the surrounding area and aniticipate full restoration of your water supply within the next hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide

 


 

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Rowley Lane which may be affecting you. Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 9:35 and will be updated after 11:35