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Surrey

Chertsey - Lyne Lane & Holloway Hill

Water Supply Problems- Ottershaw & Virginia Water, KT16/GU25 - 06th-08th December 2017

Friday 8th December 14:35

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 14:40 


Friday 8th December 10.00

Our repair team are currently on site to continue work on the damaged water main on Lyne Lane.

In order to restore your supply during this repair, we are diverting water from other areas; however this may be at a lower pressure than normal until the repair is complete. This can take up to 30 minutes to take effect.

We are sorry for the inconvenience caused.

This message will be updated after 12.00


 Thursday 7th December 23:00

We have successfully restored your water supply. Due to complications with the repair a temporary repair has been made. The repairs team will continue their investigations and complete the repair of the damaged main tomorrow.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

A further update will be provided as soon as one becomes available.  


Thursday 7th December 20:00

Our repair team are on site, however due to complications this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:00

 


 

Thursday 7th December 17:45

Our repair team remain on site as works to fix the damaged water main are still ongoing. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:45


Thursday 7th December 15:15

Our repair team are on site, however due to complications with the repair, this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:15


Thursday 7th December 13:00

Our repair team are on site and work to fix the damaged water main, on Lyne Lane, is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 15:05


 Thursday 7th December 11:00

Our team have re-attended this morning and following further investigation, they have located a second burst main on Lyne lane.

Due to the nature of the repairs needed on Holloway Hill, our repair team are on route to Lyne Lane to carry out repairs. Once this burst has been successfully repaired we aim to re-zone water to ensure as little impact as possible to our customers. Allowing the works on Holloway Hill will commence.

For a full list of affected streets Click Here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 13:10


 Thursday 7th December 07:30

We are aware a number of customers are experiencing low water pressure, particularly at the higher elevated areas of Ottershaw. Our team will be returning to site this morning to continue works on the damaged water main.

We are sorry for the inconvenience and will update customers further once our team recommence the repair work.


Wednesday 6th December 23:30

Due to complications with the repair our technician and repairs team will need to carry out further investigation in day light hours. We have restored your water supply and will return to site tomorrow to continue our investigations and complete the repair.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 08:00 7th December, 2017. 


Wednesday 6th December 22:35

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again when an update becomes available.


 Wednesday 6th December 20:15

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:16


Wednesday 6th December 18:00

In order to temporarily restore your water supply, we have diverted water from other areas and the repairs to the damage water main will commence this evening.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

Whilst your water supply has been restored, we would advise you to store some water for drinking, as it is likely that your water will need to be switched off for the repair to be completed.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 20:00


Wednesday 6th December 15:40

If you are in the above area and are experiencing problems with your water supply, we are currently undertaking emergency repairs on Holloway Hill which may be affecting you.

Our repair team are on site and work to fix the damaged water main is underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

 For a list of affected streets Click Here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 17:40