Serving parts of North West London and the Home Counties.

In this section

Update me on a reported alert Update me on a reported alert

Please note SMS updates will not be sent outside of our operating hours.

Mobile Number:


Reported Alert:




Please enter your customer number:


or your full address:

Customer alerts

 

Berkshire

WIndsor - Hatchet Lane

Water Supply Problems - Windsor, SL4 - 13th September 2017

Update 15:30

We have successfully repaired the damaged valve and anticipate full restoration of your water supply within 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area, we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 19:30


If you are in the above area and are experiencing problems with your water supply, we currently have an emergency valve repair on Hatchet Lane which may be affecting you.

Our repair team are on site and work to fix the valve is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 14:25and will be updated after 16:30