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Hertfordshire

Hemel Hempstead - Various Streets

Water Supply Problems- Hemel Hempstead, HP2 - 13 September 2017

Update 15:30

We have successfully re-started the booster following UKPNs emergency works and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 19:30


Update 13:00

UKPN engineers remain onsite carrying out emergency repairs on their network. Once their works have been completed we will re-start our boosters in order to restore supplied to the area.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 15:00


If you are in the above area and are experiencing problems with your water supply, we currently have a problem with one of our boosters, which may be affecting you. This has been caused by a power failure in the local area, It has been confirmed that UKPN engineers are currently carrying out emergency repairs on their network.

For a list of affected streets Click Here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 11:00 and will be updated after 13:00