Serving parts of North West London and the Home Counties.

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Search below for a complete list of all major works and any current incidents (not including routine maintenance or smaller leakage repairs).  Our website also provides current up-to-date information specifically on Customer alerts and a comprehensive view of our Planned work in the future in your area.

Mains Renewals and Trunk Mains

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County

Hertfordshire

Hemel Hempstead - Frome Square

Water Supply Problems - Hemel Hempstead HP2 - Wednesday 11th January 2017

Update 21:50

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Thursday 11th January


Update 19.25

Our repair team remain on site and work to fix the damaged water main is still underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience

We will update this message again after 21:25


Update 17:25

Our repair team are on site and work to fix the damaged water main is still underway. Due to complexity with the repair and other utilities pipes in the area this is taking longer than anticipated.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:25


Update 15:50

Our repair team remain on site, however due to complications with the repair this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:50


If you live in the above area and are experiencing problems with your water supply, we currently have a burst water main on Frome Square which may be affecting you. Our repair team are on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 2-3 hours.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 13:00 and will be updated after 15:00

 

Our repair team remain on site and work to fix the damaged water main is still underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience

We will update this message again after 21:25