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Chobham - Various Streets

Water Supply Problems -Various Streets -Chobham, GU24 - 7th-11th January 2017

 

Update 17:55, Friday 13th January 2017


Update 16:30, Thursday 12th January 2017 Horsell CommonWe have been successful in installing the new 10m pipework with reinstatement currently underway in Littlewick Road, with this in mind we aim to have the road closure removed at 17:30, however 2 way traffic lights will remain in place over night, with a view for the team to return tomorrow.

 

Horsell Common Traffic management remains in place, the road will remain closed until all works are completed.

 

Update 16:30, Wednesday 11th January 2017 Horsell Common

Works to swab and chlorinate the main continue on site. This will go on into the evening and will complete the cleaning of 280m of the 290m isolated main.

The required preparatory works to enable the chlorinating of the final 10m have not been possible. Instead we will be open cutting and renewing this final length of pipe.

This will require a road closure on Littlewick Road. We have met with the local Council on site and agreed with them to commence the road closure from 6.30pm this evening. We will have 2 repair teams working through the night with a view to opening one lane tomorrow around midday.

We Anticipate no customers should be affected throughout this repair.

A further Update will be provided Thursday 12th January 2017


Update 12:10, Wednesday 11th January 2017 Horsell Common

The team on site have successfully installed the custom fittings through the night. Further works continue with chlorination and flushing taking place today. Water quality will be taking samples to ensure the main and the quality of water is of the appropriate standard and wholesome, before the water main is open for operation.

Traffic management remains in place, the road will remain closed through the duration of these works.

We Anticipate no customers should be affected throughout this repair.


Update 16:00,  Horsell common

The team on site now have the custom fittings that had been ordered, these will be installed throughout the evening, further works will be carried out tomorrow and Friday.

Traffic management remains in place, the road will remain closed through the duration of these works.

We Anticipate no customers should be affected throughout this repair.

A further update will be provided Wednesday 11th January 2017


Update 15:30

We have successfully repaired the burst water main on the A319 Old Chertsey Road at the Junction with Chertsey Road and anticipate full restoration of your water supply within the next 1 hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.


Update 13:10

Our repair team are on site and are awaiting the arrival of Herts TM  who will install Traffic Management on site before our work can begin to ensure the safety of our staff and the public. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 15:10


Update 10:10

Following our earlier investigation we can confirm that we currently have a burst water main on the A319 Old Chertsey Road at the Junction with Chertsey Road which may be affecting you.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

We have requested the attendance of Herts TM who will install Traffic Management on site before our work can begin to ensure the safety of our staff and the public. Once we have confirmation that it is safe to commence a further update will be provided.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 12:30


Update 08:20, Tuesday 10th January 2017

We have received a number of calls which suggests there may be a further issue on our network. Our technician is on their way to investigate as to whether this is related to the existing works and repairs or if this is a new issue. A further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 10:30


 Update 13:40

Pressures to Chobham area have improved this morning after continued work on our network overnight.  During peak time this morning customers at the highest elevation were confirmed as having at least 1.7bar of water pressure.

Work continues on the temporary repair on Horsell Common where we have needed to fabricate a special pipe to complete our works. We will be upgrading sections of the pipework and installing additional valves throughout the week. Our traffic management will remain in place throughout these works to ensure safety of our own teams and the public. 

We do not anticipate any interruptions to customers supplies during these works.

We are sorry for the inconvenience this complicated repair has caused our customers, and would like to thank the residents of Chobham for their continued patience during these works.

This message will be updated Tuesday 10th January after 08:00


Update 15:00

We have continued ongoing pressure problems in this area during peak times due to suspected further burst mains combined with the outstanding work on Horsell Common where a temporary repair has been put in place.

Water was rezoned from a neighboring district to the affected area on Friday unfortunately due to this neighboring area operating at lower water pressure, combined with further bursts and the increased distance that the water needs to travel to reach customers in Chobham, the area has struggled during peak demand periods.

We are currently looking at additional means to increase pressure to customers during morning peak on Monday.

With this in mind, we would ask customers to use water conservatively during the morning hours, and we are sorry for the disruption over the weekend.

This message will be updated further after 08:00 tomorrow morning.  


Update 10:45

We have received a number of calls from customers reporting low water pressure. The repair work on Chertsey Road was completed at approximately 21:10 last night and pressure checks were taken to confirm water restored to the Chobham area.

A technician has been dispatched to the area to investigate further.

We are sorry for the inconvenience caused over the weekend, and will update customers further after 13:00


Update 08:45

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.


Update 18:30

Our repair team remains on site, however due to delays with Herts TM, traffic management is yet to arrive on site. Once this has arrived and is in place the team can commence work to repair the damaged water main. All customers should currently have drinking water, and we do not anticipate any immediate disruption to customers supplies.

The team will remain on site and continue to work into the night in order to repair the damaged water main. Further updates will be provided tomorrow morning after 08:00. However should any complications arise, we will update customers further throughout the night.

We would like to thank customers for their patience and we are sorry for the disruption caused by this incident.


Update 15:15

Water has been restored to the surrounding area by the operation of a large valve connecting to the neighboring district. This work has ensured water has been re-routed and customers should all now have drinking water restored.

Our technicians believe they may have located an underground leak on Chertsey Road which we suspect may have been the cause for customers supply interruptions. A dig team are on site and are currently awaiting traffic management to arrive before the team can safely start digging to locate the leaking pipework.

We are sorry for this disruption this incident has caused, and appreciate our customers continued patience.

This message will be updated after 17:30


Update 11:30

Our technician is on site and is currently investigating the cause of todays supply interruptions. Initial inspections have found that yesterdays repair work is holding so we do not believe this to be related to the bursts on Mincing Lane, Horsell Common Road or Delta road. Our technician is now heading to inspect the pressure controlling valves along our pipework to ensure a damaged valve is not the cause for this disruption.

A single report has been received of water showing near the Mincing Lane excavation. Although this was inspected this morning and appeared to be fine, a second technician has been dispatched to this location to carry out further checks to ensure nothing is left to chance.

We are sorry for the inconvenience this incident has caused.

A further update will be provided after 13:50 


If you live in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network.

We are aware of 3 bursts within the area yesterday, however supply was restored to all those properties affected. It is unknown whether the current water supply issue is related and our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 09:45 and will be updated after 12:00

 

A further update will be provided Thursday 12th January 2017

We Anticipate no customers should be affected throughout this repair.

A further Update will be provided Friday 13th January 2017


We have successfully completed the reinstatement and the road closure has been lifted; however Horsell Common traffic management and two way traffic lights and will remain in place until all works have been completed. 

We are awaiting water quality sample results to ensure the water is of the appropriate standard and wholesome before the water main is open for operation. We anticipate no customers should be affected as we are diverting water from other areas; however this may be at a lower pressure than normal.

A further update will be provided Saturday 14th January 2017 after 08:00