Serving parts of North West London and the Home Counties.

In this section

Update me on a reported alert Update me on a reported alert

Please note SMS updates will not be sent outside of our operating hours.

Mobile Number:


Reported Alert:




Please enter your customer number:


or your full address:

Customer alerts

 

North London

Colindale - Grove Park

Water Supply Problems - Colindale NW9 - 21st October 2015

Update: 15:40

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions. Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and thank you for your patience today

This message will be removed after 18:00.


Update 13:35

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We do not currently have a timescale for this work to be completed, however we would like to assure you that we will provide an update as soon as one becomes available.

We are sorry for the inconvenience caused and thank you for your patience.

We will update this message again after 16:00


If you live in the above area and are experiencing problems with your water supply, we currently have a burst water main on Grove Park which may be affecting you.

Our repair team are on site, and work to fix the damaged water main is now underway. We do not currently have a timescale for this work to be completed. However, please be assured that we will provide an update as soon as one becomes available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We aim to restore your supply to normal as soon as possible and we are sorry for the inconvenience caused.

This message was added at 11:15 and will be updated after 13:30