Serving parts of North West London and the Home Counties.

Customer alerts

 

Essex

Dunmow - Doctors Pond

Water Supply Problems- Various Locations, CM6, CM3 & CM77 - - Monday 15th June 2015

Update 22:34

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 2 hours

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions. Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We apologise for the inconvenience caused by this incident and thank you for your patience today

This message will be removed after 08:00 on Tuesday 16th June


Update 20:25

A delivery of bottled water is currently on route to Memorial Hall , Braintree Road , Felsted , CM6 3DS. There is a limited amount of bottles available and these will be given out per household. The estimated time of arrival for this water is 21:00. However we will be making a larger delivery of water and estimate this to arrive around 22:30.

Please accept our apologies for the inconvenience caused by this incident.

This message will be updated at 22:30


Update 19:50

A second delivery of bottled water is currently on route to Foakes Hall, Stortford Road, CM6 1DG , The estimated time of arrival for this is 22:00. If you live in the nearby area and currently have no water supply please make your way to the collection point where a limited amount of water will be provided to each household upon arrival. 

Our repair team remain on site and are making progress. We aim to restore your supply as soon as possible.

Please accept our apologies for the inconvenience caused by this incident

This message will be updated after 22:00


Update 17:25

A limited delivery of bottled water has now been made at Foakes Hall, Stortford Road, CM6 1DG. If you live in the nearby area and currently have no water supply please make your way to the collection point. We will be dropping water at other affected points: once we have these locations we will update this message.

Thank you for your continued patience during this incident.


Update 15:15

Our repair team remain on site, and even as the work to fix the damaged water main is still on going, we have been able to restore water supplies to most of the area by diverting water from other areas of our network; however this may be at a lower pressure than normal until the repair is complete.

Please note that this can take up to 30 minutes to take effect. We apologise for the inconvenience caused.

This message was added at 15:15 and will be updated after 17:30


Update 14:35

Our repair team remain on site, however due to the scale of works required to effect repair we are currently unable to provide a timescale for the work to be completed. However, please be assured that we will provide an update as soon as one becomes available.

Please accept our apologies for inconvenience caused

This message was added at 14:50 and will be updated after 17:00


Update 12:40

Our repair team remain on site and are currently undertaking pre-repair procedures. However due to complications with the planned repair, this is taking longer than anticipated. We do not currently have a timescale for this work to be completed. However, please be assured that we will provide an update as soon as one becomes available.

Please accept our apologies for the inconvenience caused.

We will update this message again after 14:40


Update 10:26

Our repair team are on site, however due to complications with the repair this is taking longer than anticipated. We do not currently have a timescale for this work to be completed, however we would like to assure you that we will provide an update as soon as one becomes available.

We apologise for the inconvenience caused and thank you for your patience.

We will update this message again after 12:30.


 Update 08:05

If you live in the above area and are experiencing problems with your water supply we currently have a burst water main on Doctor's Pond, off North Street, Gt Dunmow which may be affecting you.

Our technician is now on site and has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply like washing machines or dishwashers, and to conserve water from storage tanks during the time your water supply is interrupted.

We apologise for the inconvenience caused.

We will update this message again after 10:05


If you live in the above area and are experiencing problems with your water supply, we currently have a burst water main on Doctor's Pond, off North Street, Gt. Dunmow which may be affecting you.

Our technician is on his way to investigate and we will provide an update as soon as one becomes available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We aim to restore your supply to normal as soon as possible and apologise for the inconvenience caused.

This message was added at 07:02 and will be updated after 08:30


If you live in the above area and are experiencing problems with your water supply, we are aware of an issue which may be affecting you.

Our technician is on his way to investigate and we will provide an update as soon as one becomes available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We aim to restore your supply to normal as soon as possible and apologise for the inconvenience caused.

This message was added at 06:30 and will be updated after 08:30