Serving parts of North West London and the Home Counties.

New or Replacement Connection




  1. If the new connection is for Non-Household premises, a Retailer must be selected by the Developer. A list of current Retailers can be found here.

  2. Submit your Section 45 Application for a new connection.

  3. We will confirm we have everything needed to answer your enquiry within 5 calendar days of receiving your application.

  4. We will design your connection which may include a site visit by a technician.

  5. We will send you a cost advice within 28 Calendar Days after receiving the full and complete information and you then decide if you wish to proceed with the new connection.


Payment and Request your connection


  1. After you have decided to go ahead with a new connection, select your preferred payment method, complete the cost advice by signing the declaration form, then send them back to us by post or email and make the payment.

  2. When you are ready for your connection send us photographs of your installation to show it meets our requirements.

  3. We will check your installation photographs and confirm your pipework meets our requirements. We will do this within 3 working days of receiving your photographs.

  4. We pass your application to our planning team.



Let us know your feedback

Fields marked with * are mandatory.

    How easy was it for you to find and/or understand the information on this page today?


    Comments *

    This box is for feedback only. If you have any queries about your account or water please contact us.

    Please do not use this space to note any account details or requests.

    If you would like a response please enter your name and address below