Serving parts of North West London and the Home Counties.

Submit your meter reading

You can submit your reading:

  • Online: You can log on or register for My Account to enter your reading or complete the online form below.

  • Via SMS: Start your message with the word READ followed by your customer number and meter reading to 07781 474 715.

  • Voicemail: Call 0345 357 2401 and select the option 3 to leave a voicemail, you will need to tell us your customer number.


How to read your meter

Water meters are normally located on the public footpath or in the front garden. Occasionally we need to fit them inside, usually under the kitchen sink.

Click here to view our helpful guide on how to read your meter >>


Fields marked with * are mandatory.

  • 1Your details

Your details

Name or company name *
Email *
Telephone number

Customer number


Full address of property (including postcode)

Your meter reading

meter dialsPlease read the white numbers on black only, ignore the white numbers on red. e.g.

Click here to view our helpful guide on how to read your meter >>


Reading *
Date taken *
Reason for reading *


If you have a second meter, please enter the reading below

Date taken
Serial number (if known)
If you have a photo of your reading upload it here



Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area