Serving parts of North West London and the Home Counties.

I've found my stop tap / meter and would like to update your records

If you've managed to locate your stop tap, we'd be grateful if you could let us know to ensure our records are up to date.

Simply complete the fields below.

Fields marked with * are mandatory.

    Full name *
    Customer number
    (e.g 1234567-8 or 123456-7)

    Property name/number *
    Property Post code *
    Mobile number
    Email *
    Stop tap / meter location - please provide a description of where your external stop tap is located. (e.g. 3m RHS of concrete path, 4m into garden, under tree) *
    Please tick this box if you'd like to be notified when we've updated your account

    Thank you for contacting us. We will ensure your records are updated.

       

    Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collects charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.