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Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
To find out more about how we charge you for the supply of water and other services, view our charges schemes.
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Alternative Eligible Credit Support (Schedule 3)
Claims for (Pure Economic) loss of business
Condition R compliance code
Environmental and Sustainability Policy
Ofwat eligibility guidance
Sensitive Customers & Emergency Response Levels
Simplifying Wholesale Charges Consultation
Please visit www.mosl.co.uk for access to the relevant guides and their addendums.
Affinity Water Ltd shall provide the Wholesale Services specified in Clause 3.1 of the Wholesale Contract to the Contracting Retailer in accordance with the Operational Terms, the Market Terms and the Business Terms and Part 1 of the Wholesale-Retail Code (Objectives, Principles and Definitions).
The Operational Terms also make provision for Accredited Entities (including the Contracting Retailer) to undertake certain services.
Affinity Water Ltd recognises the Water Industry Accredited Entity Scheme (WIRSAE) and will allow accredited entities under this scheme to carry out the following defined activities on behalf of a Retailer:
Code of Practice Scopes and Addendum
Details of the Accredited Entry scheme and how to apply for accreditation are available on the Lloyd's Register website.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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