Serving parts of North West London and the Home Counties.

Request a Refund

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  • 1Your details / Refund details

Your details

Your name *
Last name *
Email *
Telephone number

Refund details

Customer number for refund *
Address *
Post code *
Reason for refund *

Bank refund - If the account is on a Direct Debit we will refund the money directly to the bank account.

Cheque refund - if the account is not on a Direct Debit we will send a cheque made out to the name on the bill.

If you would like the cheque in a different name please enter the name below.

Name on cheque

Further information

Please use the space below for any comments or further information.


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.

Read our full privacy policy here>>