Serving parts of North West London and the Home Counties.

Request a Refund

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  • 1Your details / Refund details

Your details

Your name *
Last name *
Email *
Telephone number

Refund details

Customer number for refund *
Address *
Post code *
Reason for refund *

Bank refund - If the account is on a Direct Debit we will refund the money directly to the bank account.

Cheque refund - if the account is not on a Direct Debit we will send a cheque made out to the name on the bill.

If you would like the cheque in a different name please enter the name below.

Name on cheque

Further information

Please use the space below for any comments or further information.


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.