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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
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Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
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Use our checklist to help identify the cause of a loss of supply.
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FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
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Find out what could be causing low water pressure in your home.
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If you're worried about your finances, give StepChange's 60 seconds Debt test a try.
You can also get free confidential advice from the following agencies:
Frequently asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
What are fixed charges?
I need help paying my bill
How can I pay my bill?
Do I have to have a meter?
I want to replace my mains water pipe
We have listed a number of charities and organisations who specialise in aid for people living with disabilities.
Read our leaflet to learn of more ways how we can help you.
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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