• How do I upload files?

    If you were unable to upload files during your applicaation, we are able to receive them in the following ways:   1. On existing applications, you can send files through the “Send us a Message” function. On here, you can ask us a question and...

  • How to Change the Account Type?

    The application questions vary depending on the account type setting. To apply for a different type of service, you may need to change the account type. To do this, click on your username on the top right of the developer bar....

  • How do I update my details?

    It is very important to us that we can contact you with updates of your application or to get in touch when you contact us. This might also cause an error in your application process if your phone number is not in a valid format (for instance if a digit...

  • How do I file a complaint about the service I've received?

    We want you to enjoy the highest possible level of customer service from us at all times. However, we realise that sometimes we may fall short of your expectations and we will aim to put it right. If you have a complaint, please call us on 0345...

  • Can I obtain a budget cost for a new water supply without making an application?

    Yes.  There are various ways we can provide a budget estimate for your new water supply. If you are looking to connect to an existing water main and would like a budget estimate, no application is required. We have an easy to use New Connections...

  • Are there application fees for all applications?

    Not all applications incur an application fee. We have an easy to use Application Fee Estimator.   If you are looking to connect to an existing water main and would like a budget estimate, no application is required. We have an easy to use...

  • Application Process

    Once you are logged in to the My Developments Portal click on "Start a new application". This will initiate our application process, which is split into three main steps. 1) Initial information: When you first apply we need to determine what your...

  • Charging Arrangements for New Connection Services

    The new charging arrangements will provide fixed, published charges which will enable you to estimate your costs before contacting us for a detailed application. It will also make it easier for other providers (Self-Lay...

  • How long will it take to process my application?

    We adhere to the Water UK Levels of Service. A set of standards that developers customers and others can expect from water companies in relation to the provision of infrastructure for development. All initial application decisions will be processed...

  • Who should I contact if I have a query?

    Our most popular questions appear in our FAQs. Simply type your question in the search box on the top right side of the website to find your answer. If the information isn’t available there, you can contact us through the information below:  ...
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