Serving parts of North West London and the Home Counties.

Payment plan

Please complete the form below to request an instalment plan


Pay by Direct Debit?


Pay with a Pay Point card

To pay by instalments please complete the form below, in the payment method dropdown select PayPoint payment card. Then we will set up the arrangement on your account and send you a card.

Find your local PayPoint store >>

Fields marked with * are mandatory.

  • 1Your details / Payment method

Your details

Customer number *
Post code
Email *
Telephone number
No. of occupants *

How often would you like to pay?

Twice a year

How would you like to pay?

Payment method *
Select if you are in financial difficulty?

Please note: to pay by Direct Debit, please sign in or register to My Account >>

Please use the space below for any comments or further information.


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.

Read our full privacy policy here>>