Serving parts of North West London and the Home Counties.

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Priority Services Register

Need extra help?

Priority Services decorative banner

We know that there are times when you may need extra help. That's why we have some additional services that may help you.

Here are some of the services we offer:

  • Visually impaired – We can provide bills and all other printed communications in Braille, large print and as an audio tape or CD.  
  • Hearing difficulties – We have type talk facilities available. This is free service which lets you speak or type the conversation and then converts it into text both online and over the phone.
  • Medical Conditions – If there is an interruption to your water supply which we are unable to repair quickly we can arrange to deliver bottled water to you in the event of a water supply emergency.
  • Password scheme – Register for our password scheme, any time a member of our staff visits your home they will tell you the password to confirm they are genuine.


You can also download a Priority Services form and post it to us at Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts, AL10 9EZ

or Call - if you prefer to speak to us, you can apply by calling us on 0345 357 2406




Get in touch

If you prefer to contact our friendly team email or call 0345 357 2406.

Help in a power cut

Join the UK Power Networks Priority Services register.

I'm a new customer

Read our Guide

The booklet explains who is eligible to receive this support, what's available and how to apply for it.

I'm an existing customer