Serving parts of North West London and the Home Counties.

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Priority Services Register

Need extra help?

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We know that there are times when you may need extra help. That's why we have some additional services that may help you.

Here are some of the services we offer:

  • Visually impaired – We can provide bills and all other printed communications in Braille, large print and as an audio tape or CD.  
  • Hearing difficulties – We have type talk facilities available. This is free service which lets you speak or type the conversation and then converts it into text both online and over the phone.
  • Medical Conditions – If there is an interruption to your water supply which we are unable to repair quickly we can arrange to deliver bottled water to you in the event of a water supply emergency.
  • Password scheme – Register for our password scheme, any time a member of our staff visits your home they will tell you the password to confirm they are genuine.

 

Please post your completed form to: Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts, AL10 9EZ

or Call - if you prefer to speak to us, you can apply by calling us on 0345 357 2406

 


 

 

Get in touch

If you prefer to contact our friendly team email advancecareteam@affinitywater.co.uk or call 0345 357 2406.


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