Extra assistance available to you
We know that there are times when we need to give an extra helping hand. That’s why we have a number of additional services available on our Priority Services Register and WaterSure Scheme to assist with a variety of different customer circumstances.
If you or anyone in your household would benefit from receiving one of our services, please click here to complete our online Priority Services Registration form.
If you would prefer to complete a paper version of the form, please download and print the form here Priority Services Registration form (PDF)
You may also view our Assistance Guide.
UK Power Networks also offer a similar service for those needing extra support during power cuts. Find out more here UK Power Networks - Priority Services