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Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
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You are here : At Home > Corporate > News
08 January 21
Affinity Water is urging its 3.6 million customers to ensure their homes are “Winter Ready” so as not to experience frozen pipes and bursts during the winter months as the cold January 2021 weather sets in.
Its teams of skilled engineers are still working around the clock to respond to any incidents on the water network caused by cold weather to ensure supplies continue to be maintained and staff are still manning phone lines during the latest Covid 19 lockdown. Households can help too by ensuring their water pipes in lofts and gardens are properly insulated so that they don’t freeze during cold snaps.
Kevin Barton, Head of External Communications said:
“The consequences of frozen pipes can be very damaging and upsetting. Any sudden drop in temperature could cause damage to pipes and property if households aren’t prepared. We are asking our customers to get Winter Ready and prevent bursts and frozen pipes from happening as the cold weather sets in for 2021.
“Simple steps to get your home ready before any big freeze hits could prevent potentially thousands of pounds of property damage.
“We know how challenging winter can be for vulnerable customers, so we are asking people to check in on their friends and relatives who may be vulnerable to get them to sign up to our Priority Services Register, to ensure they are supported in the event of any supply issues this winter. More information about our Priority Services Register and how to prepare your home for cold weather can be found at www.affinitywater.co.uk/coldweather
“We are also continuing to support those who have been affected financially by coronavirus. You can find out more about the help we can offer at www.affinitywater.co.uk/coronavirus."
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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