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Get Ready for Winter

20 November 19

Get Ready for Winter

Image of a man holding pipe lagging

We are urging households to ensure water pipes in lofts and gardens are properly insulated so they don’t freeze, which can lead to leaks and damage when they thaw.

That's why we are offering FREE pipe lagging and tap guards to help prepare your home for winter.*

The call to action to protect homes from freezing and bursting pipes follows recent news that our region’s water resources are low after nearly three years of lower than average rainfall prior to the wet weather starting in September of this year.

The winter months typically lead to increases in bursts from pipes freezing and thawing in homes, resulting in millions of litres of water being wasted and thousands of pounds of repair and flood damage to homes. According to data from the Association of British Insurers, a claim to repair a burst pipe costs on average £8,800 as small ruptures can release gallons of water, damaging plaster, flooring and household contents.**

Below we've outlined some steps you can take to avoid burst pipes this winter:

  • Insulate exposed water pipes with felt, pipe wrap or other insulating material and cover any outside pipe or fitting with a waterproof material
  • Make sure your cold-water tank is insulated
  • If you have an outside tap, insulate it too
  • Check where your stop tap is to isolate your water supply and make sure it works
  • Leave central heating on the frost protection setting overnight
  • If you are planning on leaving your home or office unattended for a long period, turn off the water supply.
  • If pipes do freeze, turn off the stop tap, slowly thaw the pipes near where it enters the house with a hair dryer, a towel soaked in hot water or a hot water bottle. Never use a naked flame or blowtorch to thaw a pipe.
  • If a pipe bursts, turn off the stop tap, leave an internal tap on to allow thawed water to escape and contact a qualified plumber.

More information on how to lag pipes and dealing with frozen pipes can be found at:

When looking for a plumber, it is recommended to select one that is a member of an approved contractor scheme, such as WaterSafe. Approved businesses can be found at:


*Free pipe lagging and tap guards offered for Affinity Water customers only, whilst stocks last.


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