Interruptions To Your Water Supply - London - HA8 / NW7 / NW9
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
20 November 19
We are urging households to ensure water pipes in lofts and gardens are properly insulated so they don’t freeze, which can lead to leaks and damage when they thaw.
That's why we are offering FREE pipe lagging and tap guards to help prepare your home for winter.*
The call to action to protect homes from freezing and bursting pipes follows recent news that our region’s water resources are low after nearly three years of lower than average rainfall prior to the wet weather starting in September of this year.
The winter months typically lead to increases in bursts from pipes freezing and thawing in homes, resulting in millions of litres of water being wasted and thousands of pounds of repair and flood damage to homes. According to data from the Association of British Insurers, a claim to repair a burst pipe costs on average £8,800 as small ruptures can release gallons of water, damaging plaster, flooring and household contents.**
Below we've outlined some steps you can take to avoid burst pipes this winter:
More information on how to lag pipes and dealing with frozen pipes can be found at: www.affinitywater.co.uk/coldweather
When looking for a plumber, it is recommended to select one that is a member of an approved contractor scheme, such as WaterSafe. Approved businesses can be found at: www.watersafe.org.uk
*Free pipe lagging and tap guards offered for Affinity Water customers only, whilst stocks last.
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch