View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
28 November 17
The summer rainfall was welcomed, but aquifers only usually fill up from rainfall during autumn and winter, when there is less plant growth and evaporation. October to March is the critical recharge period when rainfall is expected to reach the aquifers (porous rock where groundwater is stored), which is used to supply 60% of Affinity Water customers.
Now is the time of year when those water sources need to start being replenished, but the region Affinity Water serves only received a quarter of the long term average rainfall in October, considerably short of what is usually expected. This is having a noticeable impact on river flows in the communities we serve.
Above average rainfall will be needed during this recharge period before groundwater returns to average levels. With the continuation of low rainfall in November, the risk of drought and water restrictions in 2018 is increasing.
Affinity Water is continuing to ask its customer to use water wisely through its Keep Track of the Tap campaign, which has been running throughout the summer www.affinitywater.co.uk/savewater
Mike Pocock, Director of Asset Strategy at Affinity Water said: “Like all water companies, we depend on winter rainfall to supply our customers. With our water resources at below average levels, we are continuing to ask our customers to help by saving water, which can make a real difference.
“We are constantly managing the water we have, whether it’s investing in new resources, installing new pipelines to move water around our network and finding and fixing leaks as quickly as possible.
“However, the weather remains one thing we cannot control, which is why we keep our water efficiency activities and messaging going year-round to remind people that water is a precious resource - whatever the weather.”
For more information on saving water and to order free water saving devices visit: www.affinitywater.co.uk/save-water
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch