View all current alerts (6)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
12 November 20
We have been proactively engaging without customers during the second coronavirus lockdown in its three regions, Central, East and Southeast to let them know our committed teams of engineers and support staff will keep essential services running.
Our 3.6 million customers are geographically dispersed in our Central regions covering parts of Bedfordshire, Buckinghamshire, Essex, Greater London, Hertfordshire and Surrey. The East region serves parts of Essex. The Southeast region serves part of Kent.
We have emailed customers to let them know our teams will still be out and about keeping water supplies flowing by repairing leaks, reading meters and fixing issues as and when they arise with minimal disruption.
Also advising on payment breaks, different tariffs and spreading the cost of bills for those who find themselves in financial hardship. Importantly it has also put out a request for family, friends and neighbours to help it identify vulnerable people and those who should be on our Priority Services Register. The Priority Services Register ensures we can give extra help in times of unplanned interruptions to water supplies and look after customers with communication, access and physical or mental health needs.
A list of specially prepared Questions and Answers can be found at affinitywater.co.uk/corona-virus
Jake Rigg, Director of Corporate Affairs and Communities for said:
“We are asking the media to help us connect with customers and to point them to our website to reassure them that Affinity Water will continue to provide services to them during the second coronavirus lockdown and to raise awareness of the support we offer to people in vulnerable circumstances or financial hardship.
“Repairs, meter installations, and water sampling, will continue so people may well still see our teams of keyworkers out and about on the roads, repairing leaks and fixing any essential issues. They will do this safely so that we can minimise any disruption and to ensure we keep our pipes flowing.
“Financial support for those affected includes payment breaks, different tariffs and spreading the cost of customers’ bills. We’ve already helped over 6,000 people in this way with our special National Debtline advice service too.
“We’re also keen to help people in vulnerable circumstances. We are urging people to think if any of their family or friends who have a particular health issue or are self-isolating due to Covid-19 should get in touch with us and register for our Priority Services Register at www.affinitywater.co.uk/priorityservices. It means we can be fully aware of their needs and do our best to support them.”
Joe Brownless, Director of Customer Operations said the company had adapted its ways of working to ensure its contact with the public and its customers was Covid safe and that its employees were protected too:
“We’ve adapted our ways of working as we’ve learned more about the virus and how we can best protect ourselves as we continue to provide vital services for our customers. We have developed robust Covid safe risk assessments for our work activities and we’ve asked our employees to stay working from home where possible. We are extremely proud of the work our colleagues do and their commitment at this time of great national challenge to our 3.6 million customers across our three regions, Central, East, and Southeast.”
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch