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16 April 21

Affinity Water listening to customers about the softening of water in Saffron Walden

Affinity Water is to hold a public meeting next week to listen to concerns expressed by residents of Saffron Walden about water softening and has today met with the Saffron Walden Town Council.

There are around 8,200 households and 600 businesses in Saffron Walden that are supplied with water that has been partially softened during the treatment process due to past arrangements.

However, the specialist equipment used at the Debden Road treatment plant in Saffron Walden to partially soften the water, has now come to the end of its life.

Jake Rigg Director of Communities and Corporate Affairs has today spoken with Saffron Walden Town Council to discuss the Council’s concerns and reassured both the Council and residents that the company is listening to concerns and is holding two public meetings to better understand the situation and what Affinity Water can do about it. Jake said: “We apologise that we have not communicated about this as well as we should have but we are listening and genuinely want to explore all the options.”

The online public meeting event will be held on Tuesday 20th April 2021. More information can be found here.

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