View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
31 March 19
Congratulations to the Customer Experience team on winning the Silver Award in the Customer Insight Strategy category at the UK Complaints Handling Awards in March.
The awards recognise organisations that are dedicated to successful complaint handling. They provide an invaluable opportunity to celebrate and share excellent complaint handling methods and a unique platform for companies to praise their hard-working complaint handling teams.
A team from Affinity Water – Craig Barrie, Jade Forster, Shelley Masson and Chris Pollitt – delivered a presentation at the finals. “We talked through how we’ve used customer insight to identify areas for improvement,” said Customer Insight Manager Chris.
“We also gave some examples of changes we had made and their impact, including increasing our customer satisfaction score and significantly reducing unwanted calls and complaint numbers. It’s great that we’ve been recognised with this award.”
Director of Customer Experience Amanda Reynolds said: “Just getting to the finals is a brilliant achievement and to win a Silver Award is awesome. It shows the external recognition of our customer service performance over the last couple of years. Thank you to everyone across the business for helping us to reduce our complaints.”
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch