View all current alerts (6)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
30 July 20
Affinity Water has announced that it has met its leakage reduction target and has also achieved the water industry’s largest percentage leakage reduction of 15% - for the five years to March 2020 (AMP 6).
The company also achieved the lowest ever levels of leakage for 2019/2020, reflecting the company’s investment and innovation in this area.
Acknowledging that leakage is still a serious issue and one that customers care about; Affinity Water is now targeting a further 20% leakage reduction by 2025 (AMP7).
Pauline Walsh, Chief Executive Affinity Water commented: “I am proud to announce that we have met our leakage reduction target. We did this through a major transformation programme, better use of data, investing in the latest technologies, innovating to improve our productivity and working closely with other companies to share ideas and best practice. With climate change, a growing population and our commitment to take less water from the environment, we are determined to do more. We want to drive our leakage levels down even further and are targeting a 20% reduction by 2025, with an ambition to achieve world class levels by 2040. We are continuing to invest in and support the development of innovative approaches to tackling leakage and accelerating our progress to meet these future challenges. I would like to thank all the teams at Affinity Water who have worked tirelessly to help us achieve our five-year leakage target and I’m determined that we continue with our ambitious strategy. I’m excited about our plans to reduce leakage for the years ahead and look forward to sharing our progress as we continue this journey.”
Examples of how Affinity Water achieved industry leading performance include:
Affinity Water has introduced step-testing, which allows engineers to systematically work through districts and streets, using monitoring and isolation techniques to more effectively target areas suffering from water leaks. The step-testing method is not yet widely used in the water industry, but Affinity Water has historically kept thorough records including maps and drawings of its network of pipes that enable this activity to be possible. As an example of this innovative method, Affinity Water managed to reduce leakage in the Kingswood area of Watford by 60%.
The company has transformed their systems using a Situational Awareness solution, which is currently being used by the 24/7 network control team and by engineers in the field.
It has been described as a “single pane of glass” providing clear visibility into all aspects of the Affinity Water network in real time.
This allows teams to respond more quickly to water supply interruptions and leaks, have instant visibility of incidents and access all the information they need to plan the best response. It also helps teams to get a head start on some incidents before there is an impact to supply.
The Network Control Desk use the new System Situational Awareness solution to view and monitor below ground assets (Loggers) for any deviations in their normal behaviour regarding pressure and flow.
In combination with a new alerting model called SNEDS (Smart Network Event Detection System), which was built by Affinity Water’s in-house IT development team, this is the quickest alerting model that the company has ever had.
Leak noise mapping
Normally, less water is used at night, so Affinity Water has reconfigured the way they track unusual night usage at a district level and have increased the use of leak noise mapping to help identify leakage as opposed to higher water use. The data that is gathered is used to identify trends and ensure continuous improvement across the whole network.
New leak detection technology
Finding leaks on plastic pipes has been a challenge for the water sector for many years. Traditional methods for detecting leaks used on metal pipes do not work as well on plastic pipes as the sound generated by the leak is virtually silent.
However, Affinity Water is using state of the art high frequency correlators by Engima and Gutermann, which allows engineers to pinpoint leaks quicker with greater accuracy and efficiency, especially on plastic pipes. Affinity Water has also been collaborating with Anglian Water to understand the optimal ways of deploying these devices.
The devices have also reduced the amount of ‘dry holes’ that are dug to find leaks on pipes, which has helped to reduce impact on local traffic as leaks are located more precisely.
Over the next five years, Affinity Water will continue to invest in innovative technologies, explore new methods, the latest in data capture and analysis, machine learning and artificial intelligence to continue to drive leakage down further, leave more water in the environment and provide an excellent service to customers.
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch