View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
16 March 21
When the UK went into #Covid19 lockdown a year ago Affinity Water sprang into action to introduce new socially distanced ways of working that now look as if they will be here to stay for the longer term too.
Affinity Water’s Home Water Check team was able to switch from face to face meetings to a virtual programme within five working days.
Working with its delivery partner PN Daly staff used video calls and phones to speak with customers depending on which system of communication they preferred. Previously the programme was just delivered by face to face visits alone.
Steve Johnston, Affinity Water’s Home Water Saving Manager explained how they did it and he says the new way of working is here to stay:
“Remobilising in this way takes thought, not only about our key deliverables but also about how it will affect our customers and our teams. We needed to ensure everyone understood what we were doing and why. We had to review our expected targeted outputs and uptake rates to maintain performance as we have very ambitious PCC reduction targets which we want to achieve. But we all had a can-do attitude to change.“Covid19 did present us with challenges as we knew we couldn’t any longer enter homes, however, it has also enabled us to look at new ways of working and brought our team closer together.
“The lesson we have learnt in the past year through three Covid19 lockdowns is that there are many different ways to delivery water efficiency messaging rather than just the standard “home visit”.Throughout the water industry the Water Efficiency Network has been engaging on new methods, outputs and feedback for some time now and this is something we will be discussing with them.
Mr Johnston went onto say that customers had given positive feedback on the new ways of working too:
“We have had really positive feedback, customers are happy that they can still learn about water usage in their homes and save money off their bills, which is now more important than ever due to the impact Covid19 has had on the economy.The world is constantly changing and our industry is always developing and looking at new ways of working and that personally gave me the confidence to bring about change in Affinity Water. Our teams have had a very positive impact from the beginning."
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch