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Tamblin Way Hatfield
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You are here : At Home > Corporate > News
07 December 20
Affinity Water is calling on its 3.6 million customers in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, London, Folkestone, Dover and the Tendring Peninsula to Get Winter Ready and protect their homes from frozen pipes and bursts during the winter months.
Households are being urged to ensure water pipes in lofts and gardens are properly insulated so they don’t freeze, which can lead to leaks, bursts and damage when they thaw. Homes left empty for more than a day or two without heating on are more at risk from possible freezing and bursts.
Affinity Water is also reminding customers that if someone they know needs help during a water supply incident. e.g. those with a medical condition, such as home dialysis then they can sign up to the company’s Priority Services Register www.affinitywater.co.uk/priority-services. It will also continue to support those affected financially by coronavirus.
Kevin Barton, Head of External Communications said:
“Any sudden drop in temperature could cause damage to pipes and property if households aren’t prepared. If pipes freeze during the night, the first you may be aware of a problem is when they thaw, causing water to stream from burst pipes in the loft, flooding rooms below. The consequences can be very damaging and upsetting, but this can be easily avoided by insulating exposed pipe work. “If you are going away to spend Christmas with friends or family you may want to keep your heating on low to stop pipes from freezing or to turn off your water supply. We are asking our customers to get Winter Ready and prevent bursts and frozen pipes from happening.
“Simple steps to get your home ready before any big freeze hits could prevent potentially thousands of pounds of property damage.
“We know it’s been a hard year for many customers, and the winter months can add even more challenges, which is why we are continuing to support those who have been affected financially by coronavirus. Find out more about the help we can offer at www.affinitywater.co.uk/coronavirus"
Useful information on how to lag pipes and dealing with frozen pipes can be found on the Affinity Water website at: www.affinitywater.co.uk/coldweather
When looking for a plumber, it is recommended to select one that is a member of an approved contractor scheme, such as WaterSafe. Approved businesses can be found at: www.watersafe.org.uk
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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