View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
23 March 20
A package of support is available from Affinity Water to households in financial difficulty as a result of the Coronavirus. The support includes access to payment breaks, help to reduce costs and the opportunity to spread bill payments.
From today 22nd March 2020 anyone impacted financially by the Coronavirus can get help accessing this support via the Affinity Water website. Detailed information and access to support is available at www.affinitywater.co.uk
In addition Affinity Water is calling on anyone with existing health issues to register for its priority services so they can access additional support if required.
Pauline Walsh, CEO of Affinity Water said: “These are unprecedented and challenging times for everyone and many people will be affected financially by the impacts of Coronavirus. We are publicising a number of measures that are available to help those who need financial support.
If you need help, please get in touch. We also want to urge anyone with existing health issues who is not already registered for our priority services to register now so that we can provide additional support where needed.
We have put our robust continuity plans into action and our employees and supply chain are working very hard to ensure we continue to support our customers and communities at this time”.
Jake Rigg, Director of Corporate Affairs and Communities for Affinity Water said: “We are working round the clock to support our customers. We want to raise awareness of the help we can offer them if they get into financial difficulties as a result of the Coronavirus outbreak. We are asking the media to help us publicise this too.
“We have also put in place measures to protect our employees who may be required to enter customer homes during this period if necessary. In all cases we will first ask our customers to tell us if anybody is symptomatic. We are closely following Government guidance on this.
“We understand this is a challenging time for everybody and we’ve put our robust business continuity plans into action so we can make sure we can still supply our water services to all customers in the South East.
“Advice from the World Health Organisation is that the water treatment process – specifically the addition of chlorine which is routinely used for disinfection – kills the virus. Our customers should rest assured that we will keep them and our staff safe at this troubling time”.
For further information please contact Boni Sones or Lina Nieto on: Tel. 01707 277110, email: firstname.lastname@example.org
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch