View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
26 August 21
Today, we are publishing our refreshed Strategic Direction Statement, in which we set out our strategic vision and ambition for the next 25 years. We have an enormous opportunity to radically change the services we provide and the way we provide them, along with the opportunity to become truly sustainable, particularly through our commitment to ending unsustainable abstraction from the ground beneath the chalk streams in our area. But the challenges are considerable, are growing and require a very different approach. The impacts of climate change are growing and climatologists are finding that the planet is reaching tipping points that will have major impacts in our corner of the world. Major housing growth presents challenges too, if houses are not water neutral. And as the Covid pandemic has shown, new risks lurk over the horizon. We are also very conscious that there is also major inequality in our region and bills must be affordable. To deliver on the opportunities and to address new risks we will need to accelerate the work we are doing with our communities, which we have started on demand management.
To create our Strategic Direction Statement we imagined the future in 2050 and considered various scenarios looking at how the world could evolve with carbon emissions, climate change, population growth, set within the framework of future regulations and government policies. We then took those scenarios and we met with regulators, government bodies, communities, board members and employees and together imagined what the world would look like in 2050 under each of the scenarios. Our stakeholders and customers told us that we needed to be bold, and we needed to act fast as there is a lot to do to provide resilience and prepare for the future both in terms of clean affordable water for all and to protect the environment we all enjoy.
This document is the result of that work, and we’ll explore this further in a workshop with our stakeholders in Autumn 2021, where we’ll map out the next concrete steps we take, starting with preparing our business plan at PR24.
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch