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21 May 18

Dementia Action Week

To coincide with Dementia Action Week taking place on 21–27 May, Affinity Water is showing their support by telling customers, who are in vulnerable situations, about the services available to help them with their water and communication.

Affinity Water has a range of services to help people who may be living with dementia.

The local water supplier encourages customers to sign up to their Priority Services Register which can help people in vulnerable situations with extra support during a supply interruption. Customers can also benefit from a password scheme to protect against bogus callers, opt for communications to be in large print or braille and nominate a close friend or family member to manage their water account on their behalf. Help with paying bills may also be available for those who receive certain qualifying benefits.

Affinity Water is a part of the Dementia Friends initiative which aims to transform the way the nation thinks, acts and talks about dementia. Front line teams from the water company take part in Dementia Friends information sessions to gain a better understanding of the condition and encourage others to make their community more dementia-friendly.

The company also works with other utilities to inform customers of any services that may be of help to them such as the locking cooker valve provided by Cadent Gas. The locking cooker valve is a simple safety device to help a person living in a vulnerable situation keep their independence and provide reassurance to family, friends and carers. For more information on the locking cooker valve, visit Cadent Gas website.

Liz Freitas, Advance Care Team Leader at Affinity Water said: “Dementia Action Week is a great opportunity to highlight how important it is to be aware of this illness. We want to do all we can to show our continued support and raise awareness of the services we and other utilities can provide to help people in vulnerable situations.”

For more information and to sign up to the services Affinity Water provides, please visit:

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