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Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
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30 November 18
Affinity Water has competed against FTSE100 and FTSE 250 companies, as well as other utility companies and won multiple awards, achieving top honours at three different events:
This haul of awards comes after a three-year period of really listening to customers, finding out how their experience with Affinity Water could be improved, and acting on it, improving their contact with their water company and their online experience.
Amanda Reynolds, Director of Customer Experience, said: “I am immensely proud of my team. Over the last 3 years we have seen the number of complaints we receive reduce dramatically, and customer satisfaction has increased. The team has worked incredibly hard to achieve this and we will continue to listen to customers and make further improvements.”
Most recently, on 27 November, the team attended the ECCCSA Awards where they competed with over 100 companies across 19 countries and were presented their award by Fiona Bruce and Sir Ranulph Fiennes.
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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