How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
30 November 18
Affinity Water has competed against FTSE100 and FTSE 250 companies, as well as other utility companies and won multiple awards, achieving top honours at three different events:
This haul of awards comes after a three-year period of really listening to customers, finding out how their experience with Affinity Water could be improved, and acting on it, improving their contact with their water company and their online experience.
Amanda Reynolds, Director of Customer Experience, said: “I am immensely proud of my team. Over the last 3 years we have seen the number of complaints we receive reduce dramatically, and customer satisfaction has increased. The team has worked incredibly hard to achieve this and we will continue to listen to customers and make further improvements.”
Most recently, on 27 November, the team attended the ECCCSA Awards where they competed with over 100 companies across 19 countries and were presented their award by Fiona Bruce and Sir Ranulph Fiennes.
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch