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05 November 20

Affinity Water continues its work with National Debtline to help customers impacted by the Coronavirus with tailored payment breaks

Affinity Water is again helping its customers most in need of financial help during the second Coronavirus lockdown by continuing its support through National Debtline.

Affinity Water’s customers who find themselves struggling to pay their bills due to ongoing debt commitments before or subsequent to the outbreaks occurring are reminded that they can still seek help directly at or through a dedicated web page:

Already this important collaboration has helped many customers, with nearly 6,000 given the support they need while they struggle to pay their bills. Affinity Water is one of the few water companies to support National Debtline in this way, and it also makes a financial contribution to its work.

James Tipler Head of Billing and Debt Management for Affinity Water said:

“We know that through our work with the National Debtline customers have been able to access the financial support they need as the economic consequences of the Coronavirus send family finances into a downward spiral.

“During the second Coronavirus lockdown in November 2020 we want to remind our customers that through this partnership with National Debtline, we will continue to offer financial support.

“We know that as a result of publicising our own Coronavirus financial help packages on the Affinity Water website and with the help of the National Debtline, we’ve already helped nearly 6,000 customers with payment breaks.

“The additional advice page on the National Debtline website has enabled us to reach out further than in the past and will continue to do so over the coming difficult winter months. I want to thank National Debtline for its support and ask our customers to check to see if they are entitled to help should they experience financial stress of any kind but particularly if it is Coronavirus related.

“Our financial help packages include a range of different payment options and budgeting schemes, alternative tariffs, and our priority services register. Our ‘debt-help’ and ‘struggling to pay’ webpages provide customer ‘personas’ showing how we have helped other customers with similar financial vulnerability. Do take a look

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