Water Supply Problems - Nazeing - EN9 >
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
05 March 19
Earlier this week, a team from the Surrey Wildlife Trust visited our site in Staines/Egham to learn about the work we do. In return, Glen Skelton, Wetland Landscapes Officer at the Trust delivered a presentation to our teams from the laboratory, network and production on the latest projects in our supply area. In particular he talked about the Citizen Science Projects where people from local communities volunteer to help protect the health of local rivers and monitoring regime of early signs of pollution.
Labs Technical Manager Chris Underwood said: “It was a pleasure to host representatives from the Surrey Wildlife Trust at the laboratory as part of our community engagement. They were really engaged during a tour of the lab facilities and posed lots of technical questions to the lab staff conducting the tour. This engagement was reciprocated by the lab and sampling teams when the Trust delivered a presentation on the projects they are currently involved with to a packed room. I hope the visit and presentation has inspired the teams to get involved in some of the future volunteering projects with the Trust and we are happy to encourage this.”
Business Production Lead Maria Kominou said: “The team from the Trust were excited to see how water is abstracted, treated and supplied locally to their taps from our Egham Water Treatment Works and the scientific analysis of the hundreds of samples analysed every day to ensure the water we supply to our customers is of the highest quality. It was a great day for everyone involved and an opportunity for future projects with the Trust to increase our presence in our local community.”
Tania Ord-Smith from the Trust said: “We all learned so much and were incredibly grateful for your generosity in sharing your knowledge of Affinity’s processes and the science behind it. We were really delighted that so many staff came along to hear about the conservation work we carry out on Surrey’s rivers and asked such interesting questions. Thank you again for being such fantastic and engaged partners!”
We partner with Surrey Wildlife Trust, environmental experts in our Wey Community. As corporate members, our people help hands-on as volunteers to maintain the habits of local rivers and reserves the Trust is managing in the local community. Recently we funded monitoring equipment to enable early detection of pollution incidents in the River Way catchment.
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch