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Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
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You are here : At Home > Corporate > News
02 February 18
Customers will see a decrease in average household bills this year and average household water bills are cheaper in real terms than in 2011/12.
Charges in its Central Region will see an average annual household bill of £172 a year in 2018/19, a decrease of £2 from the 2017/18 average annual household bill and includes inflation at 3.9%.
Charges in its Southeast Region will see an average annual household bill of £204 a year in 2018/19, a decrease of £1 from the 2017/18 average annual household bill and includes inflation at 3.9%.
Charges in its East Region will see an average annual household bill of £175 a year in 2018/19, a decrease of £8 a year from the 2017/18 average annual household bill and includes inflation at 3.9%.
The new charges in all regions will take effect from 1 April 2018.
Affinity Water is continuing to support vulnerable customers through its WaterSure Scheme for high water users and over 45,000 customers have signed up to its Low Income Tariff.
The company is continuing its £500m programme of investment in infrastructure between 2015 and 2020, reducing leakage, offering free water saving devices and water saving advice.
Amanda Reynolds, Director of Customer Relations said: “We are pleased to continue to reduce average household bills before inflation for another year to make sure that we offer our customers value for money and keep their bills as low as we can
“Over 45,000 customers have signed up to our Low Income Tariff and our WaterSure Scheme is available to protect customers in vulnerable situations.
“Our Water Saving Programme is helping us to reduce leakage and assist our customers to become more water efficient. We have delivered over 59,000 free Home Water Efficiency Checks in customers’ homes since we launched these in 2015 and we provided over 55,000 free water efficiency devices last year.”
The company is aiming to reduce leakage across its 10,600 mile network by 14% between 2015-2020, which will save more than 27 million litres per day.
Customers with difficulties in paying bills can apply for assistance under the company’s Low Income Fixed Social tariff or the industry wide WaterSure scheme for metered customers. Further details on both schemes are available on the company website: www.affinitywater.co.uk/billing/lift
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email email@example.com.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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