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03 February 16

Affinity Water charges 2016/17

Affinity Water has announced its 2016/17 charges for household bills.

Customers will see a modest rise of £2 in average household bills this year as the company continues to make the necessary investments to deliver on its commitment to reduce leakage, reduce demand, protect the environment and maintain its exceptional water quality.

As set out in its business plan, Affinity Water remains committed to decreasing customer bills by 5% in real terms between 2015 and 2020. It will continue to support vulnerable customers through its high water use, WaterSure Scheme and Low Income Tariff and expects the number of customers on these schemes will continue to increase next year.


Charges in its Central Region will see an average annual household bill of £174 a year in 2016/17, an increase of £2 a year over the 2015/16 average annual household bill.

South East

Charges in its Southeast Region will see an average annual household bill of £206 a year in 2016/17, an increase of £3 a year over the 2015/16 average annual household bill.


Charges in its East Region will remain unchanged from last year with an average annual household bill of £174.

The new charges in all regions will take effect from 1 April 2016 and include inflation at 1.1%.

Amanda Reynolds, Director of Customer Relations said: “We remain committed to reducing our customers’ bills by 5%, before inflation, between 2015 and 2020.

“We will continue to support our most vulnerable customers through the roll out of our subsidised tariffs. We are delighted that 32,000 of our customers are already on these tariffs and we expect this number to grow this year.

“We will continue to provide good value for money for customers by making additional efficiency savings and further reducing leakage. Our Water Saving Programme is helping us conserve scarce resources, leaving more water in the environment.”

Affinity Water’s Water Saving Programme encourages the more efficient use of water and it estimates that the amount of water taken from the environment will be reduced by 42 million litres per day by 2020. Leakage will also be reduced over the next five years by 14%, which will save more than 27 million litres per day.

Customers with difficulties in paying bills can apply for assistance under the LIFT (Low Income Fixed Social Tariff) tariff introduced by Affinity Water or the industry wide WaterSure scheme for metered customers. Further details on both schemes are available on the company website:

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