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03 May 18

Have your say on your future water service

Affinity Water has drawn up a set of Business Plan proposals for the service and prices it could offer between 2020 to 2025 and is asking customers for their views to help shape the plan.

Customers who take part and share their views will also have a chance to win an Apple iPad!

The proposals have taken into account customer feedback and Affinity Water have listened to over 7,000 existing and future customers through their on-line community, focus groups and surveys to develop them.

Chris Offer, Director of Regulation and Corporate Affairs at Affinity Water said: “It is it important customers have their say, as the plan covers a variety of choices for fixing leaks, sourcing water, reducing water use, supply interruptions, water pressure, drought restrictions and delivering projects to support local environments. We really want our customers’ views on these important issues.”

The consultation runs from 26 April to 25 May and is open to Affinity Water customers and stakeholders.

Giving your views is easy, doesn’t take long and you can do it in four ways:

Complete the consultation document online at:

Send your views via email to:

Write to: Business Plan Consultation, Affinity Water, Tamblin Way, Hatfield, AL10 9EZ

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Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.

Contact us on 01707 277 110 or email

Our office hours are 8am to 5pm, Monday to Friday.

We are available for emergencies:
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