View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
22 March 18
We put as much extra water into our local network as we could to replace the water lost and had our teams working around the clock to find and fix bursts as quickly as possible to restore supplies and normal water pressure. We sincerely apologise to all those who were without water or experienced low pressure during this time. We also understand the frustration of customers in the area who may have experienced interruption of their water supply on previous occasions during the last 12 months. We therefore wanted to let you know what we have been doing over the last year to make supplies to this area more resilient.
We have been reviewing how the network of water mains in the area is working and have invested a great deal of resources to help us understand what has been causing the air locks and bursts affecting supplies in the area. The insight from this review has informed the investments we are making to minimise the risk of unplanned interruptions in the future.
We have installed additional devices on our water mains network. These allow us to monitor, and give us greater control of, the flow and pressure of water through our water mains. We have also installed seven new valves at key locations on our water mains to minimise the risk of air locks which have been causing interruptions to supplies. We have also replaced equipment in the water tower at Cockfosters and completed internal inspections of our three storage reservoirs in the area and their key outlet pipes.
We are continuing to review our water mains network in and around the area to see where additional work is needed to address the problems experienced on this and previous occasions.
We are very sorry for any disruption to your water supply and would like to thank you for your patience. We have written to customers eligible for compensation to explain the arrangements we are making.
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch