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21 February 18

Manage your water with Amazon Alexa

The UK’s largest water only supplier, Affinity Water has announced that customers can now manage their accounts via a new Alexa Skill for Amazon Echo devices including Echo and Echo Dot.

The southeast water supplier is the first water provider to take advantage of the new technology which will help customers manage their account with ease.

When linked with Affinity Water's online 'My Account' service, customers can ask Alexa for their account balance, find out when their last payment was and even ask for water saving tips. Customers with a meter can also use their Amazon Echo to submit a meter reading or find out their last one just by asking Alexa, helping them to stay in control of the water they use.

Amanda Reynolds, Customer Relations Director at Affinity Water said: "This is an exciting leap forward for us. Our vision is to be the leading community-focussed water company and we’re transforming the ways we work with our customers and the services we provide to them. We’re investing in technology that will save customers time such as the Alexa Skill and the recently relaunched ‘My Account’ which helps customers manage their account online.”

Peter Rowland, Chief Information Officer at Affinity Water commented: “Voice-activated services have begun to transform the customer experience –by launching our service on Alexa we can now offer our customers a seamless way to get the information they need."

To start using the Affinity Water Skill simply sign up to the Affinity Water ‘My Account’ at Customers can then enable the ‘Affinity Water’ Skill and link to their Affinity Water account through the Alexa app.

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