View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > News
10 February 20
Affinity Water is to invest £152 million over the next 12 months to keep customers’ taps flowing with safe, reliable high-quality drinking water at the same time as protecting the environment.
To help fund this investment, it has also confirmed the average household bill for 2020/21 will be £163 a year, which will take effect from 1 April 2020.
This compares to the average household bill for 2019/20 of £175 a year, a decrease of around 7%. Affinity Water’s Director of Customer Experience, Joe Brownless said: “Customers will see a decrease in average household water bills which will be cheaper in real terms than in 2011/12.
“We are committed to providing excellent service to our customers and we will be increasing our investment programme on our pipes, pumping stations and treatment works to keep customers taps flowing with a reliable and high-quality supply of water.
“We have some of the lowest water bills in the country and believe they represent excellent value for money costing only 1p per 10 litres, but also appreciate some customers may still struggle to pay. If that’s the case we’d urge those customers to get in touch with us as soon as possible, as we have a wide range of financial help available.”
Affinity Water supports over 60,000 customers in vulnerable circumstances manage their bill through its Low-Income Fixed Tariff and WaterSure schemes.
More information on these schemes can be found at www.affinitywater.co.uk/lowincome
Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.
Contact us on 01707 277 110 or email firstname.lastname@example.org.
Our office hours are 8am to 5pm, Monday to Friday.
We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch