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10 February 20

Affinity Water set for £152 million investment for 2020/21

Affinity Water is to invest £152 million over the next 12 months to keep customers’ taps flowing with safe, reliable high-quality drinking water at the same time as protecting the environment.

To help fund this investment, it has also confirmed the average household bill for 2020/21 will be £163 a year, which will take effect from 1 April 2020.

This compares to the average household bill for 2019/20 of £175 a year, a decrease of around 7%. Affinity Water’s Director of Customer Experience, Joe Brownless said: “Customers will see a decrease in average household water bills which will be cheaper in real terms than in 2011/12.

“We are committed to providing excellent service to our customers and we will be increasing our investment programme on our pipes, pumping stations and treatment works to keep customers taps flowing with a reliable and high-quality supply of water.

“We have some of the lowest water bills in the country and believe they represent excellent value for money costing only 1p per 10 litres, but also appreciate some customers may still struggle to pay. If that’s the case we’d urge those customers to get in touch with us as soon as possible, as we have a wide range of financial help available.”

Affinity Water supports over 60,000 customers in vulnerable circumstances manage their bill through its Low-Income Fixed Tariff and WaterSure schemes.

More information on these schemes can be found at

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