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Household customers

If you would like to contact us about your drinking water quality, please use the form below. Our team will respond during working hours.

For any emergencies, please check our latest incidents or call us.

Alternatively, view information about Water Quality in your area.

If you have a general or account enquiry please use our Contact us form, then the right team can deal with your request promptly

Business Customers

Please contact your retailer directly for any general enquiries about your water quality. For any emergencies, please check our latest incidents or call us.

Fields marked with * are mandatory.

Your details

Please tell us the address that you want more information about, i.e. the address where we supply water.

This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please contact us (opens in a new tab/window).


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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