View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > My Water > Water fittings regulations
Under the Water Supply (Water Fittings) Regulations 1999 it is the legal duty of the owner, occupier, installer or plumber to ensure the regulations are met and to notify us before any work begins. If the owner or occupier does not seek permission, then the duty rests with the installer or plumber. Failure to notify may result in legal action taken against you/your company.
These regulations do not apply where a property uses a private water supply and does not have a supply of water from a water company. However, it is good plumbing practice to follow the requirements of the Regulations.
The regulation applies from the point where the water enters the underground service pipe to the point where the water is used.
It applies to all properties supplied by mains water or a private supply using mains water as a backup from a water company. They do not apply where a property uses a private water supply and does not have a supply of water from a water company.
To notify us is free simply complete our online form.
You will need to attach:
We will contact you within 10 working days if we need to discuss your plans further. If you don’t hear from us in that time, you can assume it is all right to go ahead.
It is important your work complies with the regulations. If it does not, changes may need to be made at a later date.
Please note: You cannot start any works until you have permission, we would encourage you to apply in advance to allow us time to process your form.
Notify us about your works
Apply for an instalment of RPZ valve
The following types of work are covered by the Water Supply (Water Fittings) Regulations 1999. You must tell us about your plans and the fittings you will be using, Work should not begin until permission is granted and you must comply with any conditions set out by us.
Anyone who lives in or manages a home or business property and anyone who installs plumbing systems or water fittings, has a legal duty to meet the Water Supply (Water Fittings) Regulations, The owner, occupier, installer or plumber carrying out the work all have a responsibility to gain permission from us. If the owner or occupier of the property do not notify us, then the plumber or installer must do so.
Approved plumbers are able to carry out some types of plumbing work without prior notification, such as Extending or altering the water system on a non-household building. If the plumber is an Approved WaterSafe contractor or an approved WIAPS ground worker then they should issue a certificate to owner or occupier and the local water supplier that states the works has been carried out in line with the regulations. Please remember to ask your plumber for the certificate.
WIAPS is an approved contractor scheme administered by the Water Regulations Advisory Scheme on behalf of sixteen water suppliers in England and Wales.
WaterSafe is the central body for approved plumbers, bringing together several accreditation schemes across the UK. You can find your nearest approved plumbing business using the postcode search on their website. Not all plumbers can be relied on to know the law and to work to the regulations, however, WaterSafe approved plumbers have specific qualifications to work safely with drinking water.
Anyone who does not get permission before their work goes ahead risks three things:
Advice on keeping water safe in your premises
Enforcement and Sanctions Policy
Our training and accreditation assessment for contractors
Water Fittings Regulations Advisory Scheme
If you would like more information about water fitting or to contact a member of the team please email firstname.lastname@example.org.
The Connect Right campaign aims to prevent misconnections and raise awareness about drainage and water pollution amongst property owners, the public and professionals.
For more information please see Connect Right or contact your local WaterSafe approved plumber.
Frequently asked questions
Can I work on water pipes?
What is a Waste of Water notice?
I want to replace my mains water pipe
I have no water, what should I do?
My water is due to go off, but I can't manage without water.
How can I report a water leak?
Who is responsible for the pipes in my home?
I need to find my external stoptap
Who is responsible for leaks?
How do I deal with frozen pipes?
Find out about Training and accreditation for WRAS-BPEC assessment
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch